Privacy Policy

1. Information We Collect

We only collect what we need to make Snapr work smoothly for you. Here’s the breakdown:

We don’t collect sensitive info like your payment details (that’s handled securely by Stripe if you upgrade plans) or anything unrelated to making Snapr work for you.

2. How We Use Your Information

We respect your privacy above all, so we only use your information in ways that directly support your experience with Snapr. Here’s exactly how:

• Core App Features: To save your links, notes, and files; organize them into collections; generate AI tags and search results; and show your profile.
• Improvements: Analyze fully anonymized usage data (never your actual content) to fix bugs, add features, or make things faster. Always without identifying you or looking at what you’ve saved.
• Security and Support: Detect issues, prevent abuse, and help if you contact us.
• Communications: Send you account-related emails like verification links, password resets, or important updates about Snapr. We’ll only send marketing emails if you opt in, and you can unsubscribe anytime.
• Legal Compliance: Respond to legal requests or prevent fraud when required by law.

3. Sharing Your Information

Simple: We don’t sell, rent, or share your personal data with anyone for marketing or ads. Ever.

We only share data in these limited cases:

• Service Providers: As mentioned above, we share limited data with trusted partners who help us run Snapr. They can’t use it for anything else.
• Legal Requirements: If required by law, court order, or to protect our rights and safety.
• Business Transfers: If Snapr is acquired or merged, your data would transfer to the new owner (but this policy would still apply).
• With Your Consent: If you explicitly ask us to share something.

4. Data Security

We take security seriously to keep your stuff safe:

• Encryption: All your data is encrypted both in transit (using HTTPS) and at rest (stored securely in our databases and file storage). This prevents unauthorized access and keeps your information safe.
• File Protection: Uploaded files are private and accessed via temporary, signed URLs that expire quickly.
• Best Practices: We use secure password hashing, rate limiting to prevent attacks, regular security updates, and restricted access to your data internally.
• AI Safety: When we send text to our AI services for processing, it’s anonymized and not stored long-term by them.

That said, no system is 100% hack-proof. If a data breach occurs, we’ll notify you as required by law.

5. Your Control Over Your Data

You’re in control! Here’s what you can do:

• Access and Update: Log in anytime to view or edit your profile, content, and settings.
• Export Your Data: Request a copy of all your data by emailing hi@snapr.so. We’ll send you a complete export within 24 hours.
• Delete Your Data: You can delete individual items anytime, or delete your entire account (and all associated data) from your settings page. We’ll permanently delete everything within 30 days.
• Opt-Out of Emails: Unsubscribe from marketing emails anytime (account-related emails will still come through).
• Cookie Controls: Manage cookie preferences in your browser settings. See our Cookies section below.

Got questions about your data? Just email us at hi@snapr.so and we’ll respond within 30 days (usually much faster).

6. Cookies and Do Not Track

We use cookies to remember your login and keep Snapr working smoothly for you. Cookies are tiny text files your browser stores. Think of them as helpful little notes so you don’t have to log in every time.

Do Not Track: Right now, Snapr doesn’t respond to Do Not Track (DNT) browser signals because there’s no industry standard for how to handle them. We’re always working on giving you more control over your data, though!

7. Third-Party Services

Snapr integrates with a few external services:

• AI Services: For smart tagging and search. They process text but don’t store it long-term or use it for their own purposes.
• Supabase and Cloudflare: For authentication, database, and file storage. Their privacy policies apply to how they handle data on our behalf.
• Stripe: For payment processing (if you upgrade to Pro). They handle payment info directly and securely. We never see your full card details.

If you click on external links from your saved content, those sites’ privacy policies apply once you leave Snapr.

8. International Users

Snapr is available worldwide! Your data is stored in secure data centers in the US (via Supabase and Cloudflare), which means it may transfer across borders. We use standard contractual clauses and other protections required by GDPR and similar laws to keep it secure, no matter where you are.

If your country’s laws require extra steps or if you have questions about international data transfers, reach out to us at hi@snapr.so.

9. Children’s Privacy

Snapr isn’t designed for children under 13 (or 16 in some regions like the EU). We don’t knowingly collect personal information from children. If we learn we have data from a child, we’ll delete it immediately.

Parents: If you believe your child signed up for Snapr, contact us at hi@snapr.so and we’ll remove the account right away.

10. Data Retention

We keep your data as long as your account is active or as needed to provide Snapr’s services. Here’s the breakdown:

• Account Data: Stored until you delete your account
• Deleted Content: Permanently removed within 30 days
• Backups: May persist in backups for up to 90 days for disaster recovery
• Legal Requirements: Some data may be retained longer if required by law

11. Changes to This Policy

We’ll update this policy if things change (like new features or legal requirements). When we do, we’ll:

• Post the new version here with an updated date
• Email you for significant changes
• Give you a chance to review before continuing to use Snapr

Keep using Snapr after changes? That means you agree to the updated policy.